by Steph S | Jul 9, 2020 | Market Insights
This year has been testing to say the least. Anyone in customer service or customer support roles will know all too well how an increase in demand and a change in consumer behaviour puts added strain and pressure on the digital contact centre worker. The volume of...
by Steph S | Jul 2, 2020 | Market Insights
Nic Passmore joined Knosys in 2016 and has been at the helm of the team’s technical innovation strategy since then – leading the way to developing knowledge management features for customers and responding to their changing needs. This year has brought a whole new set...
by Steph S | Jun 17, 2020 | Market Insights
In this blog post, our third in a series of ‘In conversation with…’ posts, I spoke with Knosys Managing Director, John Thompson. John has been with Knosys since July 2016 when he was awarded the leadership role of Managing Director. John works closely with both the...
by Steph S | May 26, 2020 | Market Insights
Francis Lim is the Business Development Manager in our Singapore office and just as we have had to adjust to challenges here in Australia and New Zealand – our Singaporean counterparts have had lots of adjusting to do too. Francis fills us in on the state of play in...
by Steph S | May 19, 2020 | Market Insights
This is the first blog post in a series of conversations with Knosys staff and users. Don’t let the perceived isolation around COVID-19 stop you from talking to your colleagues, your customers and those around you. We might not be in proximity but we can still...
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