by Steph S | Mar 23, 2020 | Market Insights
If orange is the new black, then data is the new narrator – it certainly tells a story – and it’s more than meets the eye. The Economist recently published an article based on data presented by world famous music streaming platform Spotify. The data was...
by Steph S | Mar 18, 2020 | Market Insights
In the wake of Coronavirus (COVID-19) some of the world economy’s biggest companies have made the decision to defer workers to their own homes to carry out their roles. Tech companies Facebook, Google, Twitter and Amazon are among companies who have implemented...
by Steph S | Mar 10, 2020 | Market Insights
This year’s CCW Week Australia and New Zealand has wrapped up after months of preparation and excitement. Contact Centre Week was held at the ‘The Star’ Gold Coast, Feb 25-28 and in terms of location – it doesn’t get much better! With so many events and conferences...
by Steph S | Feb 19, 2020 | Products
It’s now less than a week until we arrive in the Gold Cost for the contact centre event of 2020 – Contact Centre Week Australia and New Zealand. Ahead of the event we wanted to remind you of some of the key areas of focus that knowledge management assists with. Our...
by Steph S | Feb 11, 2020 | Market Insights
Over the past month the world’s media has shifted its attention from the devastating Australian bushfire crisis and begun reporting on a new threat to human life. An outbreak of disease. The human Coronavirus that started claiming victims first in the Wuhan...
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