by Steph S | Aug 12, 2019 | Products
CX and EX are all over business media. It’s almost as if we’re realising the importance of experience for the first time. Improved productivity is reliant on your employee’s experience and how valued they feel, while increased turnover is about how your customers...
by Steph S | Aug 1, 2019 | Success Stories
We might not be the noisiest company 2019 has seen to date, but we have been working overtime behind the scenes to expand Knosys both here in Australia as well as our other markets with our cloud-based solution – KIQ Cloud. We’re excited to be officially taking big...
by Steph S | Aug 1, 2019 | Market Insights
Highlights from the 19th Annual Government Contact Centre Summit The need for Government contact centres to deeply understand their customers has never been more top of mind for customer experience leaders and stakeholders in the public sector. Customer empathy was...
by Steph S | Jul 25, 2019 | Market Insights
At the risk of sounding old…I recall a time before we had the Internet. We had manila folders, sticky labels and cabinet upon cabinet full of files. The photocopier was an active member of the team and was chastised and berated if it couldn’t perform. Invoices were...
by Steph S | Jul 16, 2019 | Market Insights
When we think about truth in the corporate context, in business or in government, we are immediately thrown into a world where bureaucracy dictates, and ‘truth’ becomes a blurred construct. But if you strip the word back and apply it in daily life – it’s a...
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