by Steph S | Dec 30, 2019 | Market Insights
2019 has been a momentous year for Australian technology companies and it’s been a year when organisations have woken up to the unmistakeable call to implement company wide solutions that will enable them to deliver better customer experiences and build better...
by Steph S | Dec 19, 2019 | Market Insights
How do you celebrate Christmas Knowledge Management Style? Share knowledge of course. So, here’s a list of whacky, wonderful and some rather worrying trivia titbits about that one day of the year that gets everyone just a little bit stir crazy for about a month...
by Steph S | Nov 20, 2019 | Market Insights
Future workplaces, digital workspaces, the future of work – these are all terms that get used over and over as we discover new technologies that are predicted to change the colour and shape of not only what we do in business, but how we do it. And more...
by Steph S | Sep 4, 2019 | Market Insights
The future of modern workplaces is not necessarily the open-plan, utopian technosphere that you imagine. Despite being told to knock down the walls and put a ping pong table in the centre of the room – the productivity police are crying foul. Could it be that the...
by Steph S | Sep 2, 2019 | Market Insights
Creating a caring and hospitable company culture starts with your leaders and the little things that are done to reinforce an established ethos. If you want your team to work collaboratively, to fight in the same corner and to show up – give them reasons to believe...
by Steph S | Aug 1, 2019 | Market Insights
Highlights from the 19th Annual Government Contact Centre Summit The need for Government contact centres to deeply understand their customers has never been more top of mind for customer experience leaders and stakeholders in the public sector. Customer empathy was...
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