by Steph S | Jul 25, 2019 | Market Insights
At the risk of sounding old…I recall a time before we had the Internet. We had manila folders, sticky labels and cabinet upon cabinet full of files. The photocopier was an active member of the team and was chastised and berated if it couldn’t perform. Invoices were...
by Steph S | Jul 16, 2019 | Market Insights
When we think about truth in the corporate context, in business or in government, we are immediately thrown into a world where bureaucracy dictates, and ‘truth’ becomes a blurred construct. But if you strip the word back and apply it in daily life – it’s a...
by Steph S | May 13, 2019 | Market Insights
Call centre and frontline operations staff are passionate people. They’re passionate about helping others, which makes them want to perform their roles to the best of their ability. You have skilled, resilient and emphatic teams working to give your business the best...
by Steph S | Mar 6, 2019 | Market Insights
Up to 20% of employee turnover happens in the first 45 days! (Forbes) You’re trying to establish a successful business profile and gain credibility among your peers and clients — but your staff just aren’t sticking around. Did you get the culture fit right? Was the...
by Toby Milner | Mar 22, 2018 | Market Insights
Successful organisations recognise that modern, knowledge-based economies are built on abstract ideas. To deliver products and services of value, innovative organisations marshal the symbiotic power of people and ideas. How Do You Drive Innovation? 1. Embrace...
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