Why trust is key to improving customer experience

Why trust is key to improving customer experience

TRUST is more than a 5-letter word – and your customers know it! Photo by Sam Kolder from Pexels What are the key elements your customers expect when dealing with a business or representative? Just like you, they want consistency, the right...
How to make data meaningful

How to make data meaningful

Meaningful data has impact – it changes everything. Photo by rawpixel.com from Pexels Data without meaning is just that – data. It’s stuff you store because you are either legally obliged to, or because you don’t know what else to do with it.  And...
A customer-centric approach to utilising AI

A customer-centric approach to utilising AI

If you’ve been thinking about integrating artificial intelligence into your business but aren’t sure exactly how to approach it, or what it might offer you – you’re not alone. Using a platform that already integrates AI is a potential way to...
Is your machine learning the true power of people?

Is your machine learning the true power of people?

 Artificial Intelligence is the tech Buzzword of 2019…so far. But understanding how to integrate relevant AI into your business and using machine learning to improve people-powered processes is what’s important for enterprise business right now.   Deciding...
Is your machine learning the true power of people?

13 Ways To Collaborate That Will Impress Your Team

While impressing your team is likely not the only reason you are interested in collaboration, it certainly is a great byproduct! Whatever your job role, whether you’re a Chief Experience Officer, Knowledge Worker, IT Manager, or Customer Service Officer… collaborating...
Content Management, Is It Worth Your Time?

Content Management, Is It Worth Your Time?

Yes, I’m afraid it’s that time again. You’ve had an email request from someone in your team, or in another department, and you have to log into the company intranet, or your organisations content management system, and make changes to content. For...

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