Organisational IQ: How Intelligent Is Your Business?

Organisational IQ: How Intelligent Is Your Business?

You are likely familiar with the concept of IQ as a measurement of human intelligence. Similarly, organisational IQ or organisational intelligence is the measure of an organisation’s intellectual capacity. Often called O.I.Q. or simply O.I., organisational IQ is the...
Intranet for Companies: Intelligent or Outdated?

Intranet for Companies: Intelligent or Outdated?

If you opened up your company intranet this morning only to be faced by 2001 design, irrelevant menu structures and “news” from three months ago – then you are, indeed, not alone! The same story is playing out in offices across the world every morning. Company...
How To Improve Customer Experience

How To Improve Customer Experience

If asked to remember the last time you had a fantastic experience with a company or brand, chances are you’d be able to call something to mind. The same would be true for the last time a brand really disappointed you or you felt let down. These experiences of a brand,...

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