How to break down silos but embrace boxes
The future of modern workplaces is not necessarily the open-plan, utopian technosphere that you imagine. Despite being told to knock down the...
How to break down silos but embrace boxes
Team building and the gift that gives back
Team building and the gift that gives back
Creating a caring and hospitable company culture starts with your leaders and the little things that are done to reinforce an established ethos....
7 Ways to Empower your Employees Today
7 Ways to Empower your Employees Today
CX and EX are all over business media. It’s almost as if we’re realising the importance of experience for the first time. Improved productivity...
Expanding into the New Silicon Valley and Succeeding Through Innovation
Expanding into the New Silicon Valley and Succeeding Through Innovation
We might not be the noisiest company 2019 has seen to date, but we have been working overtime behind the scenes to expand Knosys both here in...
Building empathy into our Government Contact Centres
Building empathy into our Government Contact Centres
Highlights from the 19th Annual Government Contact Centre Summit The need for Government contact centres to deeply understand their customers has...
Why truth is the new currency of the enterprise economy
Why truth is the new currency of the enterprise economy
At the risk of sounding old…I recall a time before we had the Internet. We had manila folders, sticky labels and cabinet upon cabinet full of...
The A to Z of learning from little people
The A to Z of learning from little people
When we think about truth in the corporate context, in business or in government, we are immediately thrown into a world where bureaucracy...
How to achieve systemic customer confidence
How to achieve systemic customer confidence
We hear it time and time again – the story of failure. The payment platform that fails on 'Cyber Monday', the power that goes out during every...
Why trust is key to improving customer experience
Why trust is key to improving customer experience
TRUST is more than a 5-letter word - and your customers know it! Photo by Sam Kolder from Pexels What are the key elements your...
How to make data meaningful
How to make data meaningful
Meaningful data has impact – it changes everything. Photo by rawpixel.com from Pexels Data without meaning is just that – data....
A customer-centric approach to utilising AI
A customer-centric approach to utilising AI
If you've been thinking about integrating artificial intelligence into your business but aren't sure exactly how to approach it, or what it might...
4 Contact centre pain points to alleviate today
4 Contact centre pain points to alleviate today
Call centre and frontline operations staff are passionate people. They’re passionate about helping others, which makes them want to perform their...
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