How to make data meaningful
Meaningful data has impact – it changes everything. Photo by rawpixel.com from Pexels Data without meaning is just that – data....
How to make data meaningful
A customer-centric approach to utilising AI
A customer-centric approach to utilising AI
If you've been thinking about integrating artificial intelligence into your business but aren't sure exactly how to approach it, or what it might...
4 Contact centre pain points to alleviate today
4 Contact centre pain points to alleviate today
Call centre and frontline operations staff are passionate people. They’re passionate about helping others, which makes them want to perform their...
The true cost of your staff retention problem
The true cost of your staff retention problem
Up to 20% of employee turnover happens in the first 45 days! (Forbes) You’re trying to establish a successful business profile and gain...
Is your machine learning the true power of people?
Is your machine learning the true power of people?
Artificial Intelligence is the tech Buzzword of 2019…so far. But understanding how to integrate relevant AI into your business and using...
13 Ways To Collaborate That Will Impress Your Team
13 Ways To Collaborate That Will Impress Your Team
While impressing your team is likely not the only reason you are interested in collaboration, it certainly is a great byproduct! Whatever your...
Content Management, Is It Worth Your Time?
Content Management, Is It Worth Your Time?
Yes, I'm afraid it's that time again. You've had an email request from someone in your team, or in another department, and you have to log into...
How To Improve Customer Experience
How To Improve Customer Experience
If asked to remember the last time you had a fantastic experience with a company or brand, chances are you’d be able to call something to mind....
Intranet for Companies: Intelligent or Outdated?
Intranet for Companies: Intelligent or Outdated?
If you opened up your company intranet this morning only to be faced by 2001 design, irrelevant menu structures and “news” from three months ago...
Organisational IQ: How Intelligent Is Your Business?
Organisational IQ: How Intelligent Is Your Business?
You are likely familiar with the concept of IQ as a measurement of human intelligence. Similarly, organisational IQ or organisational...
What Is Knowledge Management And Why Should You Care?
What Is Knowledge Management And Why Should You Care?
Using knowledge to make informed decisions is at the heart of the most successful businesses. It can mean the difference between expansion and...
9 Powerful Characteristics Of The Best Innovative Organisations
9 Powerful Characteristics Of The Best Innovative Organisations
Successful organisations recognise that modern, knowledge-based economies are built on abstract ideas. To deliver products and services of value,...
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